Shipping

 

Shipping Costs Section

All orders will be shipped via FedEx.

Unfortunately, we cannot deliver orders to PO boxes and military addresses.

 

Shipping Time

Your order will be processed for shipment within 1-2 business days after the order is completed.

For the estimated delivery date, please refer to the table below.

*Please note that during high-demand periods such as product release dates or weekends, it may take an additional 1–2 days on top of the standard processing time to complete shipment.

You will receive a shipping confirmation email with the tracking number after your order is shipped.

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

 

Shipments to India

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:
FedEx: https://kyc.fedex.com/#/app-faq/0

 

Shipments to US - Tax ID / Social Security Number Requirement

U.S. Customs and Border Protection (CBP) may require your Tax ID / Social Security Number (SSN) to clear your parcel through customs, particularly if the shipment contains goods originating from Mainland China,Hong Kong SAR or Macau SAR.

Providing your Tax ID / SSN is optional, but please note that if you choose not to provide your Tax ID / SSN and CBP requires it, your package may be delayed, returned, or even seized.

In the event your order is returned to us due to customs clearance failure due to non-provision of Tax ID / SSN:

• The order will be automatically cancelled and refunded once the item is returned.
• The original shipping fee will be deducted from the refund amount.  
• You may also be responsible for any return shipping charges or additional fees incurred, such as customs handling fees.

We understand that your Tax ID / SSN is highly sensitive information. Rest assured, it will be used solely for customs clearance purposes and handled with the utmost care in accordance with our Privacy Policy.

If you are unsure or have any questions, please feel free to reach out to our customer support team for support.

 

SHIPPING RESTRICTIONS

We regret to inform our customers that SOPH. is unable to ship to the locations below at this time.

• Afghanistan
• Belarus
• Congo
• Crimea
• Cuba
• Iran
• Iraq
• Japan
• Lebanon
• Liberia
• Libya
• Moldova
• North Korea
• Somalia
• Sudan/South Sudan
• Syria
• Tajikistan
• Turkey
• Yemen
• Zimbabwe