Returns & Exchanges


We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unused/unworn items.


IMPORTANT


In order for your return to be valid, YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost, and your return will not be accepted. Parcels from customers who did not notify us will not be accepted and will be returned to you. ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) DUE TO FAILURE TO FOLLOW THE RETURN INSTRUCTIONS provided by us via email or herein shall be deducted from the refund or credit amount.


Return Policy


  • Returns and exchanges must be initiated within 14 days of receiving your order and items must be received by SOPH.co.,LTD. within 45 days from the date of purchase, barring any customs-related delays for returns from outside shipping country.
  • All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached.
  • All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
  • No returns or exchanges for discounted items are accepted.
  • Returns that do not meet the above requirements will not be accepted.
  • If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via store credit back, we won't deduct the original shipping costs. However, we reserve the right to not issue store credit for cancellations of items prior to shipment.

How to Return/Exchange


Return/Exchange Procedure Section

Note: The purpose of this section is to provide a detailed procedure for the customer to follow in order to make returns and exchanges.

Example

  • Initiate a Return/Exchange
    • Within 14 days of receiving your order, please send your Return/Exchange request to customer service via customer@global-soph.net or live chat with the information set out below.
    • For Returns: Please provide customer service with your order number, details of the item you want to return and the reason for your return, and we will get back to you with return instructions.
    • For Exchanges: Please provide customer service with your order number, the item you would like to exchange and the model/size of the item to be exchanged so we can reserve your desired item so it does not sell out while we await your package.
    • You will be responsible for costs in relation to returns/exchanges.
  • Package the Item(s)
    • Pack your item(s) and invoice into a bag or box.
  • Select Shipping Method
    • Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the following address:

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Izawa Co., Ltd. Kashiwa Center

1027-7 Washinoya, Kashiwa-shi, Chiba 270-1443

Japan

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    • On the air waybill please include your invoice number and note "Return shipment to Japan".
    • All costs in relation to costs of returns/exchange shall be borne by you. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
  • Send return tracking number

    • Prepare a photo or scanned copy of the return invoice/receipt and the tracking number to customer@global-soph.net.

  • Refund Process
    • If you have an account, login here
    • You may choose to receive your refund in the original form of payment or as store credit.
    • Once we receive the returned item(s), your refund will be initiated within 1-2 business days.
    • Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact customer service via customer@global-soph.net or live chat and they will gladly assist you.
    • Refunds as store credit will be reflected on your SOPH.co.,LTD. online account immediately after being processed. Store credit refunds must be made to the same account used for the original purchase.